Terms & Conditions

This website is under the operations of Allergen Aware. All the terms and conditions are in governance with the laws of UK and when any user makes use of it, he/she agrees that the courts in United Kingdom (UK) have the jurisdiction in case of any dispute.

Users must read the terms and conditions carefully, as all the users agree to abide by the terms and conditions while using this website. Allergen Aware reserves the right to vary the terms and conditions at any time and post all the variations here on the website. Users must review the conditions on regular basis as they will be deemed to accept all the changes and variations if they continue the use of the website after the terms and conditions update. Allergen aware team takes all the necessary measures and precautions to make sure that the published information is correct and updated regularly, but we don’t guarantee the accuracy of the information provided by the restaurants. We reserve the right to make any changes without informing the user if it violates our conditions.

Allergen aware publish this website without warranty of any sort including the express or implied warranty, operations of site, accuracy of information of the products or services offered by different restaurants. We are not liable for any losses or damages to the restaurants or customers in case of any dispute among them which may result from the use of this website. We are also not responsible for inaccuracies of the information provided by the restaurants for their food including the ingredients and allergen information or any omissions from the information. Information contained in the website is not an invitation of any sort to make investment in shares or any other services/products or any other deal/contract with Allergen Aware or any other company. Information available on this website must not be relied upon in any way for making any kind of decision regarding investment.

Services Description of Allergen Aware

Allergen Aware offers the platform which let the customers communicate their orders to the delivery restaurants which offer their products on the website. The purpose of Allergen Aware is to offer a convenient service to the consumers which let the customers’ search by filtering the menu on the basis of 14 allergens in the preferred eatries of choice. Interactive menus with ingredients and allergen information let the customers add and submit the orders at few clicks. This website is created to offer online food market opportunities for the restaurants.

Allergen Aware does not intend to or sell or interfere in food production at restaurants, but we let the people search and find local restaurants in the area to order their food. All the restaurants registering at Allergen Aware are obligated to comply with the rules, regulations, standards and local laws of the country during the preparation, marketing, sale and safety of the food products.

Allergen Aware does not verify the representations or credentials of the restaurants, ingredients or quality of products. Customers must do their own research through the information provided by the restaurants on website for the quality and reliability. Allergen Aware does not guarantee the quality of any food in compliance with the applicable laws and we do not guarantee that menu and ingredients of restaurants displayed on the site are correct and same food is offered accordingly.

Restaurants represent that food preparation is in accordance with the special standards including Allergen Specific standards, organic and other related standards, but Allergen Aware do no investigate or verify any such representations. Allergen Aware will not be responsible for unhealthy food provided by the restaurant that does not meet the allergen specifications or the customers’ expectations in any way.

Customers are responsible for the verification of accuracy of the delivery address and Allergen Aware does not hold any responsibility for the incorrect addresses. All  deliveries along with the preparation of food are the responsibility of the restaurant which register with us and accept orders. Restaurants must try their best to meet the specified delivery time, but deliveries can get affected for factors that are beyond the control of restaurant. Customer can submit the query in case of delay and restaurant may also inform the customer of the unexpected delay.

Restaurants must sign up with us and before the signup they must read and verify all the legal documentation. Allergen Aware keeps all the registration details in strict control and not share the information with anyone without the prior permission of the restaurant.

Important Legal Notice

Before any purchasing either online or by hand, one must go through the terms and conditions. Allergen aware, an online food delivery and allergen solution provider hereby wants you to read our terms and conditions along with cookies policy and privacy policy carefully before ordering your food. You might have access to many parts of the web right now but in case of disagreement you can leave the web immediately and will not be able to place any orders. The right to make changes in these terms and conditions is complete reserved by Allergen Aware. By ordering from our website you agree to the terms and conditions mentioned below.

Terms and Conditions on Sale:

1. Introduction and our Role

Company Details: Our office is located at Suite G 31 - 33 College Road Harrow HA1 1EJ


2. Website Access and the related Terms

3. Your Status

4. How to make an order and how it is processed

5. Price and Payment

6. Customer Care:

7. License

Terms of permitted use: Permission is granted to use website and download extracts for your own personal use (Non-Commercial) on the following points:

8. Service Access

9. Visitor Material And Reviews

10. Links to and from other websites

11. Disclaimers:

12. Liability

General: Nothing in these Website Terms excludes or restricts our accountability for death or personal injury arising from our disregard, our responsibility for fake distortions, or any other liability which cannot be excluded or limited under applicable law. Nothing in the Website Terms affects your constitutional rights.

Exclusion of liability: Subject to the 1st clause under condition 12 we will under no conditions whatever be accountable to you, whether in agreement (including negligence), violation of legal for:

Limitation of liability: Subject to clause 11, and 2 initial points of clause 12, our total responsibility to you in reverence of all other losses arising under or in association with the Service or the Website, whether in agreement, including negligence, break of legal duty, or otherwise, shall in no state of affairs exceed twice the value of your Order or £100, whichever is lower.

Additional costs: You suppose full and sole liability for any supplementary or related costs that you may acquire in association with or as a consequence of your use of the Website, including without restraint costs including to the servicing, repair or revision of any tools, software, or data that you may possess, license or otherwise use.

13. Termination

Grounds for termination: Termination or suspension of your use to the website can be done at anytime or immediately by notifying you in writing (including by email) if we believe in our sole judgment that:

Obligations upon termination: You must right away obliterate any downloaded or printed extracts from the Website upon termination or suspension.

14. Written Communications

When using the Website or ordering Products via the Website, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on the Website. For agreement purposes, you concur to this electronic means of communication and you recognize that all contracts, notices, information, and other communications that we provide to you electronically fulfill the legal obligation that such interactions are in writing. This condition does not affect your legal rights.

15. Events outside our control

16. Additional Terms

17. Governing Law And Jurisdiction

These Website Terms and conditions shall be governed by and interpreted in agreement with English law. Disagreements or claims arising in association with these Website Terms (including non-contractual clashes or claims) shall be subject matter to the exclusive jurisdiction of the English courts. Contact Us

Customers or Restaurants can send us their comments, requests and queries at our office address: Suite G 31 - 33 College Road Harrow HA1 1EJ or call us at: +44 (0)20 3137 9320. You can also email us at: info@allergenaware.com

Show Usefull Links